![]() Report the review and reply to it in a circumspect way (if you think you’re better off with a response up for all to see). Responding to a review doesn’t seem to validate it in Google’s view, as in, “Well, if business owner replied to it, it must be legit.” Your response to a review doesn’t fossilize that review for eternity.Įvery now and then a client gets a bad review from a non-customer, a real customer with a bogus or irrelevant complaint, a slimy competitor, or another questionable source, and the question I get is: “Should I report the review to Google or should I reply to it?” If you’re wondering the same thing, I’d say you should do both. ![]() Yes, Google may remove Google Maps reviews that the owner/admin of a Google My Business page wrote a public reply to.
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